Delivery & Returns

DELIVERY

We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.

Most orders are printed the same working day. The shipping time depends on where your order is being sent to and the delivery option selected. Options range from standard shipping to expedited and tracked worldwide delivery, for orders placed before 1 PM we even offer next working day UK priority delivery. You can find all the shipping information when you reach the cart and choose the shipping service that suits you. Once you've placed your order, you'll receive an email confirmation including an estimated delivery date for your order.

Please note: Deliveries may be affected by public, bank or international holidays.

The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. All of the shipping information can be found in the cart when placing an order.

UK Standard £4.00
UK 1st Class £6.00
UK Priority £9.50
EU Standard £6.00
EU Tracked & Signed £15.00
International £7.00
International Tracked & Signed £15.50

We also offer free shipping on UK orders over £50, and EU/International orders over £100.

For UK orders, we dispatch all parcels with tracking information. If you have an EU/International shipping address and you've purchased Tracked and Signed delivery in the checkout, you’ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to your shipping address.

For EU/International deliveries, detailed tracking is not available once your order leaves the UK.

When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

No, once an order has been placed it’s given its own unique order number. Merging orders together would cause confusion to our factory processes and ultimately cause a delay in completing your orders. This includes orders placed across different stores.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pompmmxix@gmail.com. Please note that returns will need to be sent to the following address: POMP MMXIX, PO Box 1351, Harrow HA1 9QZ, United Kingdom.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pompmmxix@gmail.com.

Find our return policy here.

We process returns/exchanges the same day they arrive back with us. Refunds are usually automatic but can take 5-10 working days to appear in your account.

If your order meets our returns policies, you may return your products at any time up until 30 days after you receive the products, or 28 days after we dispatch them for delivery to you. If you're in the UK, we provide a Freepost returns address. For EU/International orders, you'll need to pay to post the items back to us.

However, unless they are defective, we cannot accept returns of custom products or any products that have been washed or worn.

Find our return policy here.

Yes you can, but please note, if you return individual items from a bundle, you break the special offer of that bundle. Products bought as part of bundle deals if returned separately, will result in the full price being charged for other items kept from the bundle. Your refund will be adjusted accordingly.

PAYMENT

Unfortunately, you cannot combine coupon codes on orders at this time. You can only enter one coupon code in the box and apply this to your order total. The coupon box can be found above the payment options in the checkout section. Simply enter your code to apply it to your order total. Please note, we cannot apply a coupon to an order that has already been placed.

When you have finished placing your items into the cart there is a box to apply your coupon code before heading to the checkout; it's above the payment options. Simply enter the code and hit enter to apply the coupon to the order total. You can then proceed to checkout as normal and place your order. Please note, we cannot apply a coupon to an order that has already been placed.

Once an order has been placed we’re unable to apply a coupon or discount to the order total. The quickest way to resolve this issue is to cancel your order so you can start again and apply your coupon code to the order total. Please note, we can only cancel orders that haven’t yet been completed or dispatched.

If you require a VAT invoice, simply use the contact form to contact us with your order number as a reference and our team will get this sorted for you.

First of all, you should double-check the information you’ve added is correct. The most common reason for a declined payment is entering details incorrectly.

If you know that your payment method is valid but your payment doesn’t go through, you might want to check with your provider directly to understand why it has happened.

To provide the safest online payment services, the internal security systems of your payment providers review every payment before it’s approved. Occasionally, they may stop a payment.

When a payment is stopped, it's not a reflection of you or your account activities, but rather your payment provider has noticed a pattern associated with higher-than-normal risk.

If this happens multiple times, you'll be locked out from placing an order for a short time. We advise waiting 24 hours before placing the order again.